Do you allow refunds/returns?

 

All sales are final. We do not offer refunds/exchanges, nor do we allow cancellations/returns. Please keep in mind that products may vary based on the individual but not limited to hair texture, density, porosity and curl formation. Items will not be replaced or exchanged for this reason. thebrandonexperience.com reserves the right to refuse any returns at any time.

 

*At this time, for any orders placed on or after March 15, 2020, our return policy has been updated to allow our customers to cancel unshipped orders at any time for a full refund. If you wish to cancel or have any questions, please contact customer service at thebrandonexperience@outlook.com